Who we are
Founded in 1865, HSBC is one of the world’s largest banking and financial services organisations.
Purpose, values and strategy
Opening up a world of opportunity
Why we exist
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that drive progress and growth, helping to create a better world – for our customers, our people, our investors and our communities.
Our purpose – Opening up a world of opportunity – explains why we exist.
Our values
We value difference
Seeking out different perspectives
We succeed together
Collaborating across boundaries
We take responsibility
Holding ourselves accountable and taking the long view
We get it done
Moving at pace and making things happen
Our values
At HSBC, our values guide us in all our actions – from strategic decisions to day-to-day interactions with customers and each other. Our values are rooted in HSBC’s history, heritage and character, and help us deliver on our purpose.
We value difference
Seeking out different perspectives
We succeed together
Collaborating across boundaries
We take responsibility
Holding ourselves accountable and taking the long view
We get it done
Moving at pace and making things happen
Our values in detail
We value difference
We were born speaking different languages. We were founded on the strength of different experiences, attributes and voices; they are integral to who we are and how we work.
The greater our empathy and diversity, the better we reflect the worlds of our customers and communities – and the better we can serve them.
So we champion inclusivity. We listen. We remove barriers. And we seek out views different from our own.
We succeed together
We offer our customers a unique breadth of opportunity.
And we can only deliver the full promise of this by being truly connected – across boundaries. With our customers and partners. Together as colleagues and as an organisation.
So, we collaborate across boundaries. We break down silos. We trust and support each other. And, when necessary, get out of each other’s way.
Together, we make possible what we cannot do alone.
We take responsibility
What we do has a real impact on people’s lives, communities and the planet. We take this responsibility seriously.
We set ourselves high standards and are each accountable for our actions. We always use good judgement. And if something doesn’t feel right, as colleagues we speak up and act.
We build for tomorrow, today. We succeed only by taking the long view, by focusing on the sustainable interests of our customers, investors, and the communities we serve.
We get it done
We create value for our customers and investors by always moving forward and making things happen.
We’re entrepreneurial: we try new things, we learn and improve, and we take smart risks.
We’re dynamic: we reject mediocrity. We move at pace.
We’re decisive: we make clear choices and take bold actions.
And we keep our word: we do what we promise.
Our strategy
Our strategy supports our ambition to be the preferred international financial partner for our clients.
In October 2024, we announced plans to simplify our organisational structure to accelerate delivery against our strategic priorities. Since 1 January 2025, the HSBC Group has operated through four new businesses: Hong Kong, UK, Corporate and Institutional Banking (CIB), and International Wealth and Premier Banking (IWPB). This structure replaced our global business structure of Wealth and Personal Banking, Commercial Banking and Global Banking and Markets.
Our strategic priorities remain clear. We aim to build on our leadership in Hong Kong and the UK, and partner with our clients as they expand internationally. International connectivity distinguishes HSBC – indeed, international trade has always been at the heart of our business. We were founded in Hong Kong in 1865 and by 1875 had expanded into seven countries across Asia, Europe and North America. Today, we serve 58 countries and territories around the world.
We are committed to building on our strong platform for growth. We are a highly connected, global business and the plans we set out in October 2024 aim to deliver best-in-class products and service excellence to our customers, increase our leadership and market share in areas where we have competitive advantage, and create a simple, more agile, focused organisation with clearer lines of accountability and faster decision making.
Our organisational structure
Hong Kong
UK
Corporate and Institutional Banking
International Wealth and Premier Banking
HONG KONG & UK
Our Hong Kong and UK businesses serve our two home markets, focusing particularly on personal customers and small and medium enterprises.
In Hong Kong specifically, where HSBC was founded, Hang Seng Bank, a customer-centric community bank, is a strategically important investment of the HSBC Group, which enhances the strength of our franchise and market-leading position.
We also have a fast-growing insurance manufacturing business in Hong Kong, leveraging the inflows that are propelling Hong Kong to become the leading international wealth hub.
In the UK, we have a leading retail, commercial and innovation-focused bank, which continues to build market share.
Customers in Hong Kong and the UK with global banking needs are able to access the power of our international networks through our CIB and IWPB businesses, which are anchored in these two leading international financial centres.
CIB
CIB is an international wholesale bank with significant competitive advantages. It has a powerful deposit franchise with strong financing capabilities, supported by the strength of our balance sheet and our international network.
It has the products and skills required to serve the global banking needs of international corporate clients, particularly in transaction banking, where we continue to invest.
These strengths enable us to better capture global and intra-regional flows as supply chains reconfigure, new trade routes emerge, economies grow, and customers’ expectations of financial services evolve.
The future economy will require financing and investment in sectors such as advanced technologies, specifically digitalisation, computing and generative AI, as well as clean energy and healthcare. CIB is well positioned to facilitate this by helping entrepreneurs to secure the capital they need to build the businesses of the future and by supporting our customers as they look to decarbonise.
IWPB
IWPB is ideally placed to serve the increasing number of affluent and high-net-worth customers – especially those with international banking needs who seek new investment opportunities to help them to protect and grow their wealth.
Our recognised brand, financial strength and complementary footprints across Asia and the Middle East serve to reinforce HSBC‘s position in the world’s fastest-growing wealth markets. We also have an asset management business with distinct specialism in both regions, offering customers access to investment opportunities across asset classes.
Our history
Supporting our customers for 160 years
The birth of a bank
HSBC was born from one simple idea – a local bank serving international needs. In March 1865, HSBC opened its doors for business in Hong Kong, helping to finance trade between Europe and Asia.
We have been supporting our customers for 160 years. Today, we serve around 41 million personal, wealth and corporate customers worldwide in 58 countries and territories.
The experiences of the past 160 years have formed the character of HSBC. A glance at our history explains why we believe in capital strength, in strict cost control and in building long-term relationships with customers.
The bank has weathered change in all forms – revolutions, economic crises, new technologies – and adapted to survive. The resulting corporate character enables HSBC to meet the challenges of the 21st century.
Our conduct
At HSBC our Conduct Approach guides us to do the right thing and to focus on the impact we have for our customers and the financial markets in which we operate.
It complements our purpose and values and, together with more formal policies and the tools we have to do our jobs, provides a clear path to achieving our purpose and delivering our strategy.
Our Purpose-led Conduct Approach
Our Conduct Approach sets five outcomes to be achieved for customers and markets. It recognises cultural and behavioural drivers of good conduct outcomes, and it applies across all risk disciplines, operational processes and technologies.
Each global business line, global function and Digital Business Services:
Is responsible for conduct within the scope of their activities; and
Must develop, maintain, and be able to evidence their approaches to conduct, tailored to their risks, markets and operations
How will we and others measure success?
We will assess our success against five outcomes as follows:
1. We understand our customers’ needs
…and design, market and sell products and services that recognise the long-term interests of customers.
2. We provide products and services that offer a fair exchange of value
…which balance customer and HSBC interests and do not undermine market competition.
3. We service customers’ ongoing needs, and put it right if we make a mistake
…ensuring products and standards of service continue to have a positive impact.
4. We act with integrity in the financial markets we operate in
…acting in our customers’ interests and not in ways which manipulate or undermine markets.
5. We operate resiliently and securely to avoid harm to customers and markets
…across digital, physical and operational arrangements to support customer needs and wider financial system stability.
The Board maintains oversight of conduct matters through the Group Risk Committee. Further detail on the broad range of activities we undertake to enhance conduct is provided in the Annual Report and Accounts (PDF 8.34MB).
Using technology responsibly
Our approach to conduct applies to everything we do, and we continue to assess that approach in light of changes in the environment in which we operate. HSBC continues to explore and invest in new technologies, which offer tremendous potential to improve the services we provide to customers, and to manage our business more effectively. Data technologies and artificial intelligence (AI) give us the ability to process and analyse a depth and breadth of data which was never previously possible. These new opportunities come with new responsibilities: we must ensure that data and AI are used ethically.
That is why we developed a set of principles to help us consider and address the ethical issues that could arise. HSBC’s Principles for the Ethical Use of Data and AI seek to:
Increase awareness of the ethical implications of data and AI
Bring uniformity and predictability to how we make decisions about the use of data and AI across the bank globally
Encourage colleagues to question and challenge before new uses of data and AI are adopted
Our people
Reflecting the wider workforce and the communities in which we operate
The Board, which seeks to promote the Group’s long-term success, delivers sustainable value to shareholders and promotes a culture of openness and debate. It comprises diverse, high-calibre members who have experience in our global markets.
Senior management, which includes the Group Operating Committee, support the Group Chief Executive in the day-to-day management of the business and the implementation of strategy.
In this section you can find out more about our Board of Directors, senior management and our approach to diversity and inclusion.
Our leadership
Board of directors
View profiles of HSBC’s non-executive and executive directors, including our Group Chairman and Chief Executive.
Board of directors
The Board aims to promote the Group’s long-term success, deliver sustainable value to our shareholders, and promote a culture of openness and debate. It delegates day-to-day management of the business and implementation of strategy to the Group Chief Executive, who is supported by the Group Operating Committee.
Links to directors’ profiles
Image of Sir Mark Tucker, Group Chairman, HSBC Holdings plc
Sir Mark Tucker
Group Chairman
Image of Georges Elhedery, Group Chief Executive, HSBC Holdings plc
Georges Elhedery
Group Chief Executive
Image of Pam Kaur, Group Chief Financial Officer, HSBC Holdings plc
Pam Kaur
Group Chief Financial Officer
Image of Geraldine Buckingham, Independent non-executive Director, HSBC Holdings plc
Geraldine Buckingham
Independent non-executive Director
Image of Rachel Duan, Independent non-executive Director, HSBC Holdings plc
Rachel Duan
Independent non-executive Director
Image of Dame Carolyn Fairbairn, Independent non-executive Director, HSBC Holdings plc
Dame Carolyn Fairbairn
Independent non-executive Director
Image of James (Jamie) Forese, Independent non-executive Director, HSBC Holdings plc
James (Jamie) Forese
Independent non-executive Director
Image of Ann Godbehere, Senior independent non-executive Director, HSBC Holdings plc
Ann Godbehere
Senior independent non-executive Director
Image of Steven Guggenheimer, Independent non-executive Director, HSBC Holdings plc
Steven Guggenheimer
Independent non-executive Director
Image of José Antonio Meade Kuribreña, Independent non-executive Director, HSBC Holdings plc
José Antonio Meade Kuribreña
Independent non-executive Director
Image of Kalpana Morparia, Independent non-executive Director, HSBC Holdings plc
Kalpana Morparia
Independent non-executive Director
Image of Eileen Murray, Independent non-executive Director, HSBC Holdings PLC
Eileen Murray
Independent non-executive Director
Image of Brendan Nelson, Independent non-executive Director, HSBC Holdings plc
Brendan Nelson
Independent non-executive Director
Image of Swee Lian Teo, Independent non-executive Director, HSBC Holdings plc
Swee Lian Teo
Independent non-executive Director
Image of Aileen Taylor, Group Chief People and Governance Officer, HSBC Holdings plc
Aileen Taylor
Group Chief People & Governance Officer
Senior management
Meet the members of our Group Operating Committee, who support the day-to-day management of the Group.
Senior management
The Group Operating Committee supports the Group Chief Executive in the day-to-day management of HSBC and the implementation of our strategy. Its work is overseen by the Board of directors.
Image of Georges Elhedery, Group Chief Executive, HSBC Holdings plc
Georges Elhedery
Group Chief Executive
Image of Pam Kaur, Group Chief Financial Officer, HSBC Holdings plc
Pam Kaur
Group Chief Financial Officer
Image of Aileen Taylor, Group Chief People and Governance Officer, HSBC Holdings plc
Aileen Taylor
Group Chief People & Governance Officer
Image of Richard Blackburn, Interim Group Chief Risk and Compliance Officer, HSBC Holdings PLC
Richard Blackburn
Group Chief Risk and Compliance Officer
Image of Jonathan Calvert-Davies, Group Head of Internal Audit, HSBC Holdings plc
Jonathan Calvert-Davies
Group Head of Internal Audit
Image of Bob Hoyt, Group Chief Legal Officer, HSBC Holdings plc
Bob Hoyt
Group Chief Legal Officer
Image of David Liao, Co-CEO Asia and Middle East
David Liao
Co-CEO of Asia and Middle East
Image of Barry O’Byrne, CEO, International Wealth and Premier Banking
Barry O’Byrne
CEO of International Wealth and Premier Banking
Image of Stuart Riley, Group Chief Information Officer, HSBC Holdings plc
Stuart Riley
Group Chief Information Officer
Michael Roberts, Chief Executive Officer, HSBC Bank plc, Corporate and Institutional Banking
Michael Roberts
CEO of HSBC Bank plc and CEO of Corporate and Institutional Banking
Image of Surendra Rosha, Co-CEO Asia and Middle East
Surendra Rosha
Co-CEO of Asia and Middle East
Image of Ian Stuart, CEO, HSBC UK Bank plc
Ian Stuart
CEO of HSBC UK Bank plc
Image of Suzy White, Group Chief Operating Officer, HSBC Holdings plc
Suzy White
Group Chief Operating Officer
Inclusion at HSBC
We’re better when we reflect the communities we serve.
By valuing difference, we can make use of the unique expertise, capabilities, breadth and perspectives of our colleagues to the benefit of our customers.
To help us deliver for the communities we serve, we’re taking action in four key areas:
Fair and inclusive recruiting
Fair progression of talent
Building an inclusive culture
Supporting an inclusive society
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Disability
Our ambition is to become a leading disability confident employer and a digitally accessible financial services provider.
Business Disability Forum Creating a disability-smart world together
Disability support
We aim to be a leading “disability smart” organisation as defined by the Business Disability Forum’s global framework.
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The global business collaboration for better workplace mental health
Mental health initiative
We helped found and launch the Global Business Collaboration for Better Workplace Mental Health. It’s the first global business-led initiative of its kind designed to advocate for and accelerate positive change for mental health in the workplace.
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Making banking accessible
We’re removing the barriers people can face in accessing financial services by making our products and services digitally accessible.
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Building an accessible HSBC (duration 3:55) Meet the HSBC ‘Changemaker’ whose ambition is to ‘make HSBC the world’s most digitally accessible bank’
Ethnicity
We’re working to increase ethnic diversity across the organisation to reflect the world around us.
Coqual. Equity and Ethnicity at work: A global exploration
Ethnicity at work
We’re the lead sponsor for this research on ethnicity-based marginalisation that will help us and other organisations build a more inclusive workplace culture across the world.
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Racial equity standards
We are members of the World Economic Forum’s Partnership for Racial Justice in Business initiative which aims to set new global standards for racial equity in business.
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Improving representation
We aim to improve representation within our senior leadership, including 3.4% of leadership roles held by Black heritage colleagues by 2025.
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Ethnicity conversations (duration 2:39) Nancy explains what it’s like to be influenced by two different cultures – and how she finally feels comfortable in her own skin
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Transcript (pdf 110KB)
Gender
We’re committed to increasing our gender representation and aim to have 35% women in senior leadership roles by 2025.
Creating gender balance
We’re focused on attracting female talent at all levels and reporting on our progress.
Supporting female leaders
Our global Accelerating Female Leaders programme supports women through coaching, development and networking.
Transcript (PDF 55KB)
Backing entrepreneurs
We partnered with AllBright, the leading global career’s network for women, to create HSBC Roar, a coaching and networking programme for female entrepreneurs.
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Towards a more equal world (duration 5:00) HSBC employees share their thoughts on how to make further progress on gender equality
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Transcript (pdf 118KB)
LGBTQ+
We want to be the financial services employer and bank of choice for the LGBTQ+ community.
Allyship training
We provide global allyship training to create a more inclusive culture for LGBTQ+ colleagues and customers.
Tackling discrimination
We’re a signatory to the UN Standards of Conduct for Business tackling discrimination against lesbian, gay, bi, trans and intersex people.
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Stonewall. Global Employer 2023 Gold
Award winning
We’re a Stonewall Top Global Employer, receiving a Gold award in its 2023 Global Workplace Equality Index.
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Roaring with Pride (duration 2:55) Carlos reflects on the incredible impact of the HSBC Pride employee group in Mexico
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Transcript (pdf 65KB)
Inclusive workplace
We aim to create a supportive environment that enables our employees to balance their professional and personal needs.
Inclusive policies
We have inclusive policies that promote work-life balance including parental leave and assistance with childcare and emergency caring responsibilities, and we have been certified as a global living wage employer by the Fair Wage Network.
Hybrid working
We’ve introduced hybrid working, providing greater flexibility and choice between home and office working.
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Mental health approach
We're making sure our people have the mental health and wellbeing support they need, including free access to our confidential employee support programme.
Read more (PDF 64KB)
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Experiencing change (duration 1:04) Parental leave helped our colleague Dan develop soft skills that improved his performance in the workplace
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Transcript (pdf 62KB)
Find out more
Global representation data
We’re creating an accurate and transparent view of our workforce so we can effectively target our actions and measure our progress.
Our employee networks
We have eight global employee networks that bring together thousands of employees around the world and help us shape our commitments and actions. The networks cover age, disability and mental health, ethnicity, faith, gender, LGBTQ+, working parents and carers and other communities.
Our markets
Connecting customers to opportunities worldwide
HSBC is one of the world’s largest financial organisations, serving around 41 million customers across 58 markets. Below you can find out more about our presence around the globe.
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HSBC and Digital
We develop and deploy some of the industry’s most advanced and innovative technology to make your banking easier and more secure.
That’s putting the full power of our bank in every customer’s hands, helping us understand you better, respond to your needs faster and provide tailored services that work for you.
Banking at the touch of a button
We offer a host of specialist banking experiences, whether you’re a first-time saver, a budding start-up or a multinational business.
HSBC in one minute
Behind the scenes is where the magic happens. Across our network, a lot goes on in 60 seconds at HSBC.
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More secure, more resilient
HSBC is constantly innovating to keep your money safe – when it’s in your accounts and when you’re spending it. We take our responsibility seriously – whether that’s keeping cyber-attacks at bay or locking out financial criminals.
From our industry-leading data science tools to our expert analysts and investigators, you can count on us to help safeguard the financial system on which millions of people depend. And we’re working towards becoming the world’s most digitally accessible bank, especially for people with disabilities and those who are neurodivergent.
Get cyber savvy
We do our bit, and we help you do yours. These top tips will keep your money safe.
Meet the hacker hunter
He used to be ‘red team’. Now Ezequiel is ‘blue team’ – putting cyber-threats on ice.
Banking without barriers
We’re harnessing the power of technology to provide a great digital experience for everyone.
Find out how
Emerging technologies
We’re embracing disruptive technologies to enhance our services, strengthen our cybersecurity and unlock future innovation.
By exploring quantum computing, generative AI and central bank digital currencies, we are playing a role in transforming the future of banking.
Artificial intelligence
We’re striving to be a leader in the ethical and responsible development and deployment of AI in financial services.
Digital dollars
See what happened when 200 students took part in our two-week, hypothetical e-HKD pilot at HKUST Business School.
Quantum computers’ ‘ChatGPT moment’
The world is on the cusp of a quantum revolution and we must be ready for the opportunities and threats that will bring, says Philip Intallura.
There are 1.64 billion log-ons to our mobile apps every year
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Meet our tech wizards
We’re home to the some of the best minds in the industry.
By blending the power of technology with our colleagues’ expertise, we provide great banking experiences and drive growth – for our customers and for HSBC.
Our engineering leaders in action
From the perfectionist to the innovator, our engineering teams have the skills to build the future of digital banking.
Delivering impactful AI
Mathematician and developer Maisie Muir talks about our start-up culture and her passion for creating effective AI solutions.
Read Maisie’s story
Be part of something bigger
Want to join us? We have openings in the brilliant teams who are working to make banking better.
Digital news and trends
Digital horizons
Find out more about how emerging tech will shape tomorrow’s business in our report.
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HSBC launches new embedded finance venture
SemFi by HSBC, which will deliver embedded finance solutions to business clients, is a joint venture with B2B fintech Tradeshift.
Legislating to unlock digital trade opportunities
Having the appropriate legislation in place is key to digitising international trade, says Bhrigu Singh
HSBC and AI
We’re striving to be a leader in the ethical and responsible development and deployment of artificial intelligence (AI) in financial services.
We’ve been working with AI for many years. Our earliest machine learning models were developed a decade ago. Looking ahead, we’re excited by the potential of AI to enhance the way we serve our customers and the way we work.
Future focus
Our teams of data scientists, AI engineers and researchers are constantly exploring new ways for AI to enhance our business.
Leveraging the AI opportunity
Ian Glasner, the bank’s emerging technology leader, describes the incredible potential of AI and how we’re using it to deliver even better experiences for our customers.
Transcript (PDF 196KB)
Delivering impactful AI
Mathematician and developer Maisie Muir talks about our start-up culture and her passion for creating effective AI solutions.
Read Maisie’s story
AI at work
We build our own solutions and work with best-in-class partners.
The power of AI in fighting financial crime
The technology is helping us find and tackle financial crime faster and more thoroughly than ever before, says Jennifer Calvery.
Read Jennifer’s view
Market insights in the blink of AI
Our AI Markets service uses natural language processing to open up a world of data and analysis for investors.
Transcript (PDF 58KB)
Our AI investments
We’re partnering with early-stage technology companies at the leading edge of financial services to drive innovation at scale.
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Using AI safely
Our commitment to using data and AI ethically and responsibly underpins everything that we do.
Steve Albrecht
How we manage the risks
Balancing the risks with the opportunities AI brings for our customers and employees is critical, explains Steve Albrecht.
Find out about our approach
HSBC’s Principles for the Ethical Use of Data and AI
We’ve created a set of standards to ensure we use data and AI in the right way and in our customers’ best interests.
Download our principles (PDF 994KB)
Humans + machines = an ethical AI future
It’s vital that when humans and machines work together, artificial intelligence is used responsibly and ethically, says EJ Achtner.
Read EJ’s view
HSBC and Quantum
We’re embracing disruptive technologies to enhance our services, protect the bank and our customers, and unlock future innovation.
Quantum computing could revolutionise financial services in areas like portfolio optimisation, fraud detection and cybersecurity. HSBC has joined forces with leading technology providers and research laboratories to investigate the potential of applying quantum technologies to real world problems across the bank.
Why are we interested?
Quantum computers promise to deliver a step-change in computational power, with the potential to tackle highly complex tasks far beyond the capabilities of today’s machines. It is estimated that this cutting-edge technology could reach USD1.3 trillion in value by 20351, with two-thirds of these gains to come from financial services.
Our approach to quantum computing
Our bank-wide quantum strategy has three areas of focus:
Working with a range of organisations like IBM, Fujitsu and Quantinuum, leading academic institutions, and governmental organisations, to put us at the forefront of the financial services industry in exploring how to integrate quantum computing into our products and services
Building a dedicated quantum research team and in-house team of PhD scientists at HSBC to formalise our use cases into deep research projects and develop patents and quantum products
Collaborating across business lines and functions to develop real world use cases to improve our processes and prepare for a quantum-secure economy
1 McKinsey Quantum Technology Monitor, April 2023
Our use cases
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Learn more about quantum computing
We’re fighting the cyber criminals of the future
HSBC is the first bank to join a pioneering communications network that will protect customer data from future cyber threats and quantum attacks.
Read media release
Exploring the power of quantum computing
HSBC is taking part in a research project investigating how this technology could revolutionise industries and improve banking for customers.
HSBC and Digital Accessibility
We are working towards becoming the world’s most digitally accessible bank. We’re harnessing the power of technology to provide a great digital experience for everyone, especially people with disabilities and those who are neurodivergent.
Banking without barriers
Malintha Fernando, Global Head of Digital Experience and Accessibility at HSBC, spells out his mission to transform our products and services for customers and employees alike.
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Malintha Fernando (duration 3:55)
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Transcript (pdf 136KB)
Staying ahead
Whether it’s a new service, a new digital accessibility feature or a new way of doing things, we’re always looking to innovate.
Testing our tech
Our products go through the ultimate accessibility test – real people. Three users with different needs put our new ATMs through their paces.
Go inside the test cell
Boosting Zoom
When our colleague Joanne was exposed to seizure-inducing material in a video call, we worked with the platform to prevent it happening again.
Transcript (PDF 87KB)
Talking accessibility
Chong Chan-yau, an HSBC customer of over 50 years, discusses the tools and technology that make us his bank of choice.
Transcript (PDF 97KB)
Sharing our expertise
We want to blaze a trail for others to follow and – ultimately – raise accessibility standards for everyone, everywhere.
Try our training
We’re offering 1,000 people outside HSBC the chance to take part in our training – for free.
Find out more
Head to our hub
Discover Jodie Ounsley’s inspiring journey from GB rugby player to TV star on our Accessibility Hub, where you can also learn how to make technology more inclusive.
Check out our Accessibility Hub(opens in new window)
Meet our maestro
Keny's making our banking apps better – and teaching teams across HSBC how to do the same.
Read Keny’s story
Our partnerships
We work with leading charities and disability organisations to ensure we’re at the top of our game.
Digital accessibility download
Our London HQ played host to TechShare Pro – where experts gathered to explore the latest innovations and discuss raising accessibility standards for everyone, everywhere.
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Alzheimer’s Society
We teamed up with the charity to design bank cards that cater for a variety of needs, including dementia.
See the features of the cards(opens in new window)
HSBC and Wealth
Banking that works for you
As one of the world’s great international banks, HSBC opens up a world of opportunity and delivers the personal support you need to realise your wealth ambitions, wherever you are on your financial journey.
Nurturing ambitions
Investment, philanthropy, sustainable growth, stewardship – our mission is to help you bring your ideas to life, whatever you have in mind.
Banking people
We know that time is scarce, in a busy world. That’s why our mobile Wealth Planners, such as Shanghai-based Linda, bring our services to you.
Meet Linda
Life is about connecting
Wherever your wealth is created, we use our connections to turn your aspirations into reality. Our international networks provide unparalleled expertise and support for your life, wealth and business endeavours, wherever your ambitions take you.
From business to personal
Our services are built to make life easier for entrepreneurs like Dan, so they can spend their focus on what they want to do.
Opening new horizons
Our purpose is opening up a world of opportunity – and for some of our youngest clients, we mean that absolutely literally.
Partners across generations
Some of HSBC’s most treasured clients reflect on nearly 140 years of working alongside the bank, personally and professionally.
Integrated services tailored to you
From personalised wealth management to commercial banking, global markets and bespoke financing, the dedicated businesses across our group put the entire financial spectrum at your fingertips.
Step inside our one-stop ‘insurance shop’
Our new dedicated Insurance Planning Centre is responding to rising demand in Macau, Hong Kong and beyond.
Wealth as a superpower
Moonshot philanthropist James Chen has worked with us on his lifelong mission to make a positive change in the world – and he has some powerful advice for those who want to do the same.
Transcript (PDF 91KB)
The crucial role of our insurance business
Why does HSBC have an insurance business, HSBC Life? Because it’s critical to both our customers and to the bank, says Ed Moncreiffe, our CEO, Global Insurance.
Learn more
net zero is a key priority for us. We believe that the transition to net zero will help make the global economy stronger and more resilient.
Our ambition is to become a net zero bank by 2050 by reducing our own emissions and supporting our customers to diversify, decarbonise, and realise the economic opportunities of the transition.
Our strategy is to enable emissions reductions in the wider economy by working with our portfolio of customers to support their own transition plans, and to provide financing solutions that facilitate their progress.
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We are focused on helping our customers to succeed in the transition by understanding their businesses, leveraging their own expertise and capabilities, and identifying opportunities to help them make progress.
We work with customers in all sectors and at all stages of their transition journeys, including those in the high-emitting sectors and regions that face the most ambitious and challenging transitions. Our approach seeks to enable our customers to succeed in the transition, while meeting the needs of today’s economy.
The transition to net zero is one of the most significant challenges of our time. Whilst we do not expect progress to be linear or uniform across different sectors and regions, we believe that supporting our customers’ transition both benefits their business and helps generate long-term financial returns for our shareholders.
Our Net Zero Transition Plan
Our first Net Zero Transition Plan is an important milestone in the journey to achieving our net zero ambition.
Financing net zero
We’re working with our customers to support their transition to lower carbon emissions.
Net zero in our operations
We’re working to reduce emissions in our operations, travel and supply chain.
Tracking the emissions we finance
How we keep track of our progress in supporting our customers to diversify and decarbonise.
Discover our sector targets
Climate Solutions Partnership
We are working with WRI and WWF to help climate solutions become commercial reality.
Our progress towards net zero targets
We’re taking stock of progress towards real-world decarbonisation halfway to 2030.
ESG and responsible business
Find out more about our approach to environmental, social and governance issues.
Our Net Zero Transition Plan
At a glance
In October 2020 we set our ambition to become a net zero bank by 2050. Our first Net Zero Transition Plan provides an overview of our approach to net zero and the actions we are taking to help meet our ambition. It sets out:
Our vision and strategic approach – how we intend to use our strengths to make financing, facilitation and investment choices that can have a meaningful impact on decarbonisation in the real economy.
Our approach to sector transitions – we look at the expected transition in key economic sectors and how we intend to use sector pathways to engage with clients on the future of their industries and their financing needs. We also describe our approach to setting and evolving our sectoral financed emissions targets.
Our implementation plan – how we are transforming HSBC, including how we support our clients and customers, embed net zero into our business, and partner for systemic change.
We expect to update our Net Zero Transition Plan in the second half of 2025, taking into consideration latest scientific methodologies, climate-related policy measures and real-world progress. Further information on our approach, and progress against our ambitions and targets, is available in our 2024 Annual Report and Accounts (PDF, 576KB).
At a glance
Our role in the transition
Our net zero principles
Our approach to sector transitions
Our approach to implementation
Ambition to be a net zero bank by 2050, including in our portfolio of financed emissions
Set on-balance sheet financed emissions targets to 2030 for key carbon intensive sectors
Aim to provide ￥750 billion – ￥1 trillion in sustainable finance and investment by 2030
Our role in the transition
We will have a complex transition, with markets and sectors at different starting points and moving at different speeds. However, this also provides us with an opportunity to work with our clients and customers to support them to diversify, decarbonise, and realise the economic opportunities in the transition.
We want to make financing choices that can lead to a meaningful impact on emissions reduction in the real economy, not just in our portfolio. Achieving this requires engagement with our clients and customers on their transitions to help finance diversification, decarbonisation and innovation in the sectors and regions with the most change ahead.
Our geographic presence, sectoral expertise, comprehensive banking model, and diversified client network enable us to support the transition to net zero, focusing on three areas that play to HSBC’s strengths: transitioning industry, catalysing the new economy, and decarbonising trade and global supply chains.
Critical to our approach is a recognition that as a bank we cannot do this alone.
Our clients and customers, and the industries and markets we serve will need to transition effectively, supported by strong government policies and regulation, and substantially scaled investment. Engagement and collaboration are therefore an important part of our approach.
Our net zero principles
Science-based, transparent and accountable
Integrating nature
Just and inclusive
Our approach to sector transitions
In our Net Zero Transition Plan, we have set out the key changes that, based on our understanding at the time of writing, will be required for the transition to net zero in key sectors of the global economy.
We regularly review our sector portfolio progress against progress in the real economy, and to iterate our approach to supporting sector transitions over time. As part of this, we will continue to review our approach to financed emissions analysis, targets, and portfolio alignment, while supporting clients and customers with transition plan engagement, innovating on transition solutions, and working with wider stakeholders to help support systemic change.
In our 2024 Annual Report and Accounts (PDF, 8.34MB) we stated that we have begun a review of our interim financed emissions targets and associated policies, as part of the annual review of our Net Zero Transition Plan.
Our approach to implementation
To deliver on our ambition to be net zero by 2050 and have a meaningful impact in the real economy, we are setting out our implementation plan to embed net zero across key areas of our business.
Supporting our customers
Embedding net zero into the way we operate
Partnering for systemic change
Embedding net zero across our business covers areas including the products and services we provide, managing risk, our governance and incentives, our culture and capabilities and how we measure progress.
Downloads and further resources
Net Zero Transition Plan
Net Zero Transition Plan 2024 (PDF 10MB)
Further reading
Our climate strategy
Our approach to the net zero transition
Supporting the transition to net zero is a key priority for us. We believe that the transition to net zero will help make the global economy stronger and more resilient.
Our ambition is to become a net zero bank by 2050 by reducing our own emissions and supporting our customers to diversify, decarbonise, and realise the economic opportunities of the transition.
Our strategy is to enable emissions reductions in the wider economy by working with our portfolio of customers to support their own transition plans, and to provide financing solutions that facilitate their progress.
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Transcript (PDF 72KB 1 page)
We are focused on helping our customers to succeed in the transition by understanding their businesses, leveraging their own expertise and capabilities, and identifying opportunities to help them make progress.
We work with customers in all sectors and at all stages of their transition journeys, including those in the high-emitting sectors and regions that face the most ambitious and challenging transitions. Our approach seeks to enable our customers to succeed in the transition, while meeting the needs of today’s economy.
The transition to net zero is one of the most significant challenges of our time. Whilst we do not expect progress to be linear or uniform across different sectors and regions, we believe that supporting our customers’ transition both benefits their business and helps generate long-term financial returns for our shareholders.
Our Net Zero Transition Plan
Our first Net Zero Transition Plan is an important milestone in the journey to achieving our net zero ambition.
Financing net zero
We’re working with our customers to support their transition to lower carbon emissions.
Net zero in our operations
We’re working to reduce emissions in our operations, travel and supply chain.
Tracking the emissions we finance
How we keep track of our progress in supporting our customers to diversify and decarbonise.
Discover our sector targets
Climate Solutions Partnership
We are working with WRI and WWF to help climate solutions become commercial reality.
Our progress towards net zero targets
We’re taking stock of progress towards real-world decarbonisation halfway to 2030.
ESG and responsible business
Find out more about our approach to environmental, social and governance issues.
Financing net zero
Financing net zero
We’re supporting our customers to finance their transitions.
Enabling the transition
We’re working with our customers to help them diversify, decarbonise and invest in innovative technologies.
What we do
See how we’re supporting our client FAS Energy to bolster Egypt’s transition to a greener economy with one of the world’s largest solar power plants.
How we do it
Use our interactive map to see how we are supporting our clients’ transition around the world.
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Transcript (PDF 61KB 1 page)
Partnering towards net zero
We aim to help our customers transition to net zero and a sustainable future by providing and facilitating between ￥750bn and ￥1trn of sustainable finance and investment by 2030. Our sustainable finance and investment ambition helps to promote green, sustainable, and socially-focused business and sustainable investment products and solutions.
Across our broader financing portfolio, we are focused on engaging with our customers on their transition plans, offering products and services to enable their progress, and financing the infrastructure and technology needed for a net zero global economy.
We aim to leverage our strengths in three key areas to support our customers in their transition journeys.
Transitioning industry
We aim to leverage our scale and global footprint to help clients across sectors with their transition planning and to support investment in innovation, diversification, and decarbonisation, in line with their objectives.
Catalysing the new economy
We aim to support clean industrial development and the scaling of entrepreneurial new economy companies at all stages of financing across the markets we operate in.
We deliver this financing across our portfolio, including through HSBC Infrastructure Finance and – for clients at the earliest stages of growth – HSBC Innovation Banking, as well as through partnerships.
Decarbonising trade and supply chains
We aim to leverage our strength as a global trade bank to help decarbonise cross-border trade flows and supply chains through our green trade finance and sustainable trade instruments, sustainable supply chain financing and sustainability-linked lending for trade.
Our climate strategy
We aim to become a net zero bank by 2050 by reducing our own emissions and supporting our customers to diversify and decarbonise.
Net zero in our operations
We’re working to reduce emissions in our operations, travel and supply chain.
Tracking the emissions we finance
Tracking the emissions we finance
Our aim is to support emissions reduction in the real economy by enabling our customers to diversify, decarbonise, and deliver their own transition plans.
What we’re doing
Our overarching focus is working with our customers to finance their transition needs and enable real-world emissions reduction over time. We have set interim 2030 sector targets across the highest-emitting sectors of our financing portfolio. These targets are one way in which we track our progress towards supporting our customers in the transition to net zero.
Supporting emissions reduction in the real economy
Our targets support the overall aim of achieving net zero in our financing portfolio by 2050 and to reduce absolute emissions in the real economy. In some sectors, we use emissions intensity targets to reflect the need to scale up low-emissions technologies while transitioning away from existing high-emitting technologies.
Our financed emissions targets rely on decarbonisation in the real economy. There are fundamental prerequisites to global emissions reduction, such as the pace of technological advancements, diversification of energy sources, market demand for climate solutions, and a supportive policy environment, which impact our own ability to make progress.
In our Net Zero Transition Plan, we committed to continually calibrate our approach to take into consideration the latest scientific methodologies, climate-related policies, and developments in the real world, given that our sector portfolios reflect progress in the economies where we operate.
Against this backdrop, we have begun a review of our interim financed emissions targets as part of the annual review of our Net Zero Transition Plan.
You can view our latest financed emissions disclosures on pages [42-84] of the 2024 Annual Report (PDF, 8.34MB)
Our progress towards net zero targets
We’re taking stock of progress towards real-world decarbonisation halfway to 2030.
Financing net zero
We’re working with our customers to support their transition to lower carbon emissions.
Net zero in our operations
We’re working to reduce emissions in our operations, travel and supply chain.
ESG reporting centre
ESG reporting centre
We publish regular updates and data on our performance in relation to environmental, social and governance (ESG) issues.
This includes updates on our activities in support of sustainable finance and our commitments relating to diversity and inclusion.
Up-to-date versions of our policies are available to download in the ‘Policies and Statements’ section of this page.
Our ESG ratings
We work with independent ratings agencies who assess our ESG performance against that of other companies and organisations. As of March 2025, our ratings were as follows:
This table lists service providers and third parties who also set these cookies on this website
Agency:Agency:AgencyAgencyCarbon Disclosure Project
Rating:Rating:RatingRatingA-
Agency:Agency:AgencyAgencyMSCI
Rating:Rating:RatingRatingAA
Agency:Agency:AgencyAgencySustainalytics
Rating:Rating:RatingRating24.2
Governance
We have a comprehensive range of policies and systems in place to ensure that the bank is well-managed, with effective oversight and control.
We comply with the applicable provisions of the UK Corporate Governance Code and the requirements of the Hong Kong Corporate Governance Code.
In this section you can find out more about our approach to corporate governance.
Accounting and auditing complaints
If you wish to make a complaint regarding accounting, internal accounting controls or auditing matters, please contact us at accountingdisclosures@hsbc.com
Careers
Endless possibilities, diverse outlooks. Build your
career at HSBC.
Careers
Be part of something bigger
Opening up a world of opportunity
HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.
Our business areas and teams
We serve our customers through our global businesses, which are supported by our operational and functional teams. You will have many ways to develop your career.
Our business areas and teams
We offer many opportunities for you to develop your career
A world of opportunity
With a network that covers 58 countries and territories, we have opportunities for you to develop your career in established and faster-growing markets. We serve our customers through our global businesses, which are supported by our operational and functional teams.
On 1 January 2025, we simplified our Group organisational structure into four businesses.
Hong Kong
UK
Corporate and Institutional Banking
International Wealth and Premier Banking
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Where we’re hiring
Careers in Technology
HSBC’s technology team is building innovative solutions to bring digital-first banking to our customers across the world.
Careers in Technology
Tomorrow’s bank is digital. HSBC’s technology team is building innovative solutions to bring digital-first banking to our customers across the world. That’s why we are looking for innovative and creative thinkers in technology to help us deliver the next generation of digital banking.
We use technology to transform the world’s leading international bank. This is a job for the boldest problem solvers in the tech industry. Whether you are a software engineer, a data analyst, a solution architect or a cyber security specialist, you’ll take on the world’s biggest financial and data challenges and make an impact every day.
Building the future of banking
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Explore our opportunities
Experienced professionals
If you're looking to take the next step in your technology career, join us to work with the most innovative technologies to solve problems on a global scale.
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Internships and graduate programmes
Curious about technology and its power to transform finance? Our technology team is a great place to start your career.
Explore our internships and graduate programmes
What you’ll do
Technology makes banking simpler, faster and safer. We're building innovative, digital solutions and deploying them rapidly – to deliver better banking services for our customers. When you join us, you’ll play a vital role in driving innovation across our multi-disciplinary teams.
Engineering
Our engineers help us take a digital-first approach when developing new products and services. You’ll design, test, and maintain our technology and systems, and enable the delivery of change programs and new applications.
Architecture
Our solution architects work with business partners around the world to understand their needs to create and build the right solution. You’ll develop business, data, software, and integration architecture standards to help us manage our processes and systems.
Cyber
Our cybersecurity team designs, implements and operates control to manage risk. You’ll help define our group cyber security standards, oversee the security of our network, applications and infrastructure, provide round-the-clock monitoring and security incident response services.
Data
Our data team protects, delivers, and enhances the value of data and information assets. You’ll use analytical techniques and your expertise to support delivery of complex analytics and help us better understand our customers and find opportunities for growth.
Life in Technology
Technology at HSBC is powered by our people. It is the place for inquisitive, innovative and creative technologists to build and grow your career. We offer an entrepreneurial workplace culture with technology at its core, so our team can collaborate across borders to create and deploy innovations rapidly and at scale.
You’ll get to work in a flexible and inclusive working environment where everyone is respected and valued. As the world’s leading international bank, our global scale creates opportunity. You’ll get the support and resources you need to develop your skills for your personal development, mobility, and progression.
Careers in Global Operations
Learn about the opportunities we have in Global Operations and our Global Service Centres, part of HSBC Operations, Services and Technology.
Careers in Global Operations
Global Operations employs thousands of people around the world. Their job is to run and deliver customer operations and help manage change in the bank.
Operations is one of the largest global functions in HSBC and spans 53 countries and territories.
In Global Operations we run and deliver customer operations and help to manage change in the bank. We support the global businesses – Wealth and Personal Banking, Commercial Banking and Global Banking & Markets – in delivering customer operations and services across the world.
Join our global team
If you join Global Operations you will be based in one of the countries in which we operate or in one of our Global Service Centres, which are located in India, China, Malaysia, the Philippines, Sri Lanka, Egypt(opens in new window), Poland and Mexico(opens in new window).
Students and recent graduates with any degree. and from any background, are encouraged to explore our Global Internships and Graduate Programmes.
Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.
Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.
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Who we look for
We have exciting opportunities for highly motivated graduates and experienced professionals who want to help HSBC realise its ambition to be the world’s leading and most respected international bank. We are looking for people who are dependable, open to different ideas and cultures and enjoy being part of a team, as well as being interested in new technologies and services.
In return, we will help develop your skills through structured programmes, training and on-the-job experiences to meet your career ambitions. We offer comprehensive, market-competitive pay and benefits as well as programmes and plans to assist employees in building and protecting their financial security.
If you are interested in global connectivity, high standards of excellence and working with some of the best minds in the industry, then we hope to hear from you.
Careers in Global Payments Solutions
HSBC has a range of opportunities for motivated professionals to work in Global Liquidity and Cash Management in the UK.
HSBC is a leading provider of global payments solutions. It delivers products and services for businesses and financial institutions, enabling them to manage their liquidity and ensure their cash is working as hard as it can for their business.
In 2019, HSBC was voted the Best Global Cash Manager by corporates in Euromoney’s benchmark customer survey for the eighth consecutive year, and has been named Best Global Cash Manager by financial institutions six times in the past eight years. Our Global Payments Solutions teams are located in more than 50 markets. They deliver value to a range of Commercial Banking and Global Banking & Markets clients, from small and medium enterprises to the world’s largest multinationals, financial and government institutions.
Join our globally connected, market-leading team
We have exciting opportunities for talented and motivated professionals to join us and ensure our future success. Whether you possess specialist skills or have more of a generalist background, our support and training, together with a number of development opportunities, will provide you the technical skills, capabilities and global experiences for a successful career at HSBC.
Sales: Our teams are responsible for driving global sales activity across a portfolio of clients, from multinationals and financial institutions to large and mid-market corporates. With opportunities worldwide we are looking for candidates to cover:
Multinationals
Financial institutions
Large and mid-market corporates
Product Management: This dynamic area is responsible for developing new and innovative payments solutions products. Our continued investment in products and technology, such as mobile global payments solutions, will help to position us at the cutting edge. Our product teams are primarily located in London, New York, Singapore, Hong Kong and Mexico City and offer opportunities in the following key areas:
Payments
Liquidity and Investments
eCommerce
Collections
Corporate cards
Client Management: Our client management teams are located in major markets, such as London, Hong Kong, Singapore, New York City, Mexico City and Dubai, and engage directly with clients to meet their daily global payments solutions needs as well as delivering outstanding client service. We have opportunities in areas including:
Client implementation
Integration
Services
Search for current roles in Global Payments Solutions.
Read more information about our Commercial Banking business.
Students and graduates
We offer a range of opportunities for students and graduates, from work experience and apprenticeships to global internships, graduate programmes, and entry-level positions.
Starting your career
Opening up a world of opportunity
With a network spanning over 60 countries and territories at HSBC you can work across global boundaries and build a thriving career that goes way beyond banking. Whether you’re developing your skills to become an Investment Banker, Relationship Manager, Cyber Security Specialist, or Data Analyst, you’ll get the training, global connections and support you need to succeed. Join a global community of over 200,000 colleagues and be part of something bigger.
Not sure where to start?
At HSBC we’re interested in your skills, not what you studied. We welcome students from all backgrounds. With our support, you’ll build on the behavioural skills you have today to develop the technical skills required for the future. A career at HSBC could take you in directions you never imagined. Use our skills matcher tool to see where you’d fit best at HSBC.(opens in new window)
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Our programmes
We offer different entry routes depending on where you are in your academic career.
Schools and Apprentices
If you’ve already graduated and are keen to go straight-to-desk with a full-time opportunity, explore the wide range of roles available at HSBC.
Insight Programmes
Our Insight programmes are open to first- or second-year university students, and recent graduates, who want to get a greater understanding of the finance industry, learn more about our opportunities and experience our company culture before applying to our internships.
They generally run for four days and are offered in various markets.
Internships and Work Placements
Our Internships are mainly for students in their penultimate year of undergraduate study and typically run for eight to ten weeks. Your internship will be the beginning of your skills development journey, preparing you to join our graduate programme at the end of your studies.
Internships are typically offered in mainland China, Hong Kong, Mexico, Poland, Singapore, Switzerland, Taiwan, the UK and USA. We also offer work placement programmes, which generally run for 6-18 months, in France, Hong Kong, Singapore and the UK.
Graduate Programmes
Our graduate opportunities are open to final year students, recent graduates and post-graduates.
As a graduate with us you’ll complete a skills development journey which will prepare you to assume a specific role at the end of the programme and support your future career development.
Our Graduate Programmes typically run in mainland China, Hong Kong, India*, Indonesia, Malaysia, Mexico, Poland, Singapore, Taiwan, the UAE, UK and USA.
We recruit for our programmes in India via on-campus events. Please check your campus event news for upcoming dates of our visits.
Entry-level roles
If you’ve already graduated and are keen to go straight-to-desk with a full-time opportunity, explore the wide range of roles available at HSBC.
tment process
HSBC’s application procedures vary according to the role you are seeking and the location where you are hoping to work. They will typically include the stages outlined below, depending on whether you are applying for a general role or a student and graduate role.
General application details
Candidates for roles at HSBC will usually be taken through a number of steps, from submitting their CV and completing online assessments to telephone and face-to-face interviews.
We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process please let us know. Examples of such adjustments might include supplying materials in large print or Braille or providing assistance to attend our assessment centres.
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Your CV is an important part of your application to HSBC and is your first opportunity to demonstrate your qualities and achievements. It also enables us to consider you if another suitable role comes up in the future. In addition to your CV we may ask you to complete an application form.
Begin your CV with a brief summary of your skills, accomplishments and career goals. Follow this with your employment history and work experience, starting with your most recent role. Include full details of your employers, dates of employment, job titles and responsibilities. Make sure you give examples of your skills and achievements, relating these to the role for which you are applying where possible.
Next, give details of the university, college or school you attended, your qualifications and grades and any work-related courses taken. Start with the most recent and work backwards, using bullet points or a table. Finally, mention any hobbies or interests that have a particular relevance to the role for which you are applying. Ensure your contact details are up to date and that the CV is no more than two pages long.
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Once you have successfully completed your application, we may send you a link to a website containing some online assessments. These are designed to identify whether you have the skills required for the role and to assess your suitability for working at HSBC. The number and type of assessments will depend on the role for which you are applying.
You can take the assessments at any time within a fixed number of days, as specified in the email. You should complete some of the practice questions supplied before you begin, and start the assessments only when you are sure you can give them your undivided attention.
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We conduct interviews in order to assess your compatibility with HSBC’s values, as well as your general skills and motivation for applying. It is also your opportunity to make sure the interviewer knows that you are enthusiastic about working at HSBC. If you are successful in the interview, we will contact you afterwards and let you know the next steps.
HSBC uses several methods to conduct interviews with candidates, which range from video interviewing technology through to over the telephone or in-person meetings. Regardless of the method of interview, we will ask you about specific occasions when you have demonstrated a particular ability. It is important that you identify and know your strengths and be prepared to give examples of when you have demonstrated relevant skills. Focus on your role in these situations and the outcomes. These examples don’t have to be drawn from work. For each example, explain the situation you faced; the specific task required; the action that you took; and the result of this action.
On Demand video interviews
HSBC has engaged with a video interviewing technology partner called Modern Hire which has On Demand interviewing capabilities. On Demand video interviews are being used for some roles instead of telephone interviews.
On Demand interviews contain questions that are pre-set for you to answer via video which do not require an interviewer either on the phone or face to face to listen to your responses live. It allows you to conduct the interview at a time that suits you.
Read more about how to prepare and successfully complete the On Demand video interview.
Live video, telephone and In-person interviews
We may conduct an interview via live video, telephone or in-person which will last approximately 30-60 minutes depending on the role.
If you are invited to conduct your interview via a live video, read more about how to prepare and successfully connect to the live video interview.
If you need adjustments prior to or during the interview, or don’t understand a question that is asked, please let the interviewer know.
Life at HSBC
Opening opportunities
We want everyone to be at their best, so we’re promoting flexibility, collaboration, learning and wellbeing. We encourage curiosity and creativity, to seek out better ways to solve problems and make a positive impact on our customers’ experience.
We’re looking for ambitious people who want to learn, grow and innovate to create a better shared future.
Our global scale, which covers 58 countries and territories, brings unique opportunities across the world for our people. Our purpose – Opening up a world of opportunity – guides us in all we do and our values influence the way we work together and the choices we make.
We’ve embraced hybrid working across our teams, providing flexibility around where, when and how work gets done.
There are many benefits, including improved wellbeing for employees, a more inclusive work environment and a reduction in our carbon footprint.
Our culture
Employee networks support our commitment to diversity and inclusion, helping make HSBC a place where people feel they can be themselves.
At HSBC our purpose is opening up a world of opportunity. That means celebrating our differences and building a culture where everyone feels included, valued and respected.
We believe everyone should have the freedom to be themselves at work and we encourage colleagues to be active allies and to speak up if they have concerns.
We work with our global employee networks to create an environment where everyone feels included and supported.
Creating active allyship
We provide employees with training on allyship and unconscious bias.
We encourage our colleagues to:
Be visible and lead by example
Listen actively, without judgement and demonstrate zero-tolerance for racism, prejudice and discrimination
Educate themselves
Commit to learning more about topics they may be uncomfortable with and acknowledge privilege
Challenge unconscious bias
Learn how we all make snap judgements and how we can overcome hidden prejudices
Get involved
Encourage others to become allies and share resources and knowledge though our employee networks and mentoring schemes
Our employee networks
Our employees lead eight global networks to promote diversity within the bank. The conversations they have inform the actions we take as an organisation and help us to create a culture where everyone feels included.
The employee networks are part of our DNA. The first was founded in London in 1975 (‘Christians in HSBC’) and we now have more than 150 groups all around the world.
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The Ability network is dedicated to leveraging the diverse skills and abilities of employees and carers of individuals with both visible and hidden physical and mental health challenges.
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The Balance network supports the recruitment, development, advancement and engagement of a gender-balanced workforce within HSBC. Its work is supported by 65 ‘ambassadors’ – senior employees from across the globe who encourage discussions about gender diversity.
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The Embrace network for ethnicity and race helps us attract, retain and engage a more diverse range of talent and educates on the benefits of embracing inclusion.
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Our Faith network promotes tolerance and respect for all faiths and advocates the benefits of a diverse and inclusive workforce.
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The Generations network promotes cross-generational understanding, cooperation, networking, mentoring and facilitation of knowledge transfer.
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The Nurture network for working parents and carers supports a family-friendly approach across HSBC through educational activities, sharing expertise, and promoting the benefits of a family diverse workforce.
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Our Pride network supports an inclusive environment for lesbian, gay, bisexual, transgender, queer and other non-mainstream groups on the spectrums of sexual orientation and gender identity (LGBTQ+).
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This network includes a number of common interest groups which connect our colleagues on a variety of different topics, such as mindfulness, flexible working and military interest.
Careers FAQs
Get the answers to the most frequently asked questions about working at HSBC.
Do you want to know more about applying to HSBC, preparing for interviews, our student and graduate programmes or our approach to diversity and sustainability? Here are answers to some common questions.
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We receive a large volume of applications. While we make every effort to reply to each candidate as soon as possible, the time period may vary depending on when you applied, which position or programme you applied for and how many applications we have received.
How can I do well at my interview?. Expanded. Elements of section shown. Hide section.
We will expect you to know the key facts about HSBC. Prepare by having a good look around our corporate website, read the news and talk to anyone you know who is working for us or has worked for us in the past. Be ready to explain your motivation for joining HSBC, the financial industry and the specific business area you have applied to. During your interview, show that you are interested in the role and in working for HSBC. Don’t be shy about selling yourself. Describe your previous experience and highlight relevant skills and qualities.
This is a two-way process, so you will be given plenty of opportunities to ask us questions that will help you decide whether HSBC is right for you.
My degree is not finance-based. Can I still apply?. Expanded. Elements of section shown. Hide section.
Yes. We are looking for talented individuals with a broad range of skills and welcome candidates from all degree disciplines.
A background in finance is not essential. We will provide you with relevant, comprehensive training once you join your programme. You will, however, be expected to demonstrate a clear interest in HSBC, the world of finance and your chosen business area.
Is my personal data safe when I apply online?. Expanded. Elements of section shown. Hide section.
Yes. Your personal data in your online application is protected by a secure system denoted by the prefix “https”. Without your username and password, nobody apart from representatives of HSBC and its agency partners can access your information.
How can I track my application?. Expanded. Elements of section shown. Hide section.
You can see how your application is progressing by logging in using your e-mail address and password. If you have not received a further update, your application is under review and we will be in touch with you as soon as possible. Please also check regularly the e-mail account that you used when applying, along with your junk inbox, to ensure that you have not missed any communication from HSBC.
I have a disability. Can you accommodate my needs during the recruitment process?. Expanded. Elements of section shown. Hide section.
Yes. We aim for an inclusive recruitment process. Please let us know if you require any adjustments ahead of the recruitment process. Examples of such adjustments might include the supply of materials in large print or Braille.
What is HSBC’s commitment to recruiting diverse candidates?. Expanded. Elements of section shown. Hide section.
For a global bank, being open to different ideas, perspectives and cultures is vital. That is why we work hard to ensure that HSBC is a diverse and inclusive environment.
We aim for HSBC to be a place where everyone can achieve their potential and welcome applications from people from all backgrounds. We believe in treating everyone, clients and colleagues, with dignity and respect – whatever their gender, ethnicity, disability, religion, sexual orientation, gender identification, or age.
We seek to attract and develop local talent in the communities where we operate. We also continually work hard to support our employees to adopt flexible and alternative ways of working.
What is HSBC’s commitment to the community?. Expanded. Elements of section shown. Hide section.
For HSBC, sustainability means managing our business and working with communities responsibly and sensitively for long-term growth and prosperity. Being one of the world’s largest banks means the decisions we make can have a big impact on society and the environment, both directly and indirectly. Involving our employees in the community brings many benefits and increases their understanding of these issues. Find out more about our sustainability goals in the Our climate strategy section.
About Zhengxianling - China's First Pan - International Talent Recruitment Platform
Zhengxianling is developed and operated by Shanghai Yuntong Information Technology Co., Ltd. The company mainly provides international services such as talent job - hunting and recruitment, recruitment and introduction of high - level talents/scientific and technological innovation talents [including Nobel laureates, academician workstations, Overseas Excellent Young Scientists, QM/HJ programs, online and offline job fairs, campus recruitment, social recruitment, online recruitment, headhunting, etc.], academic exchanges, and software development. In due course, we will launch AI - enabled language platforms and APPs in English, Korean, Japanese, French, German, etc. to meet the needs of global users. Up to now, the company has established communication channels with national ministries and commissions such as the Ministry of Human Resources and Social Security and the Ministry of Science and Technology, talent offices of the Organization Departments of some provincial and municipal Party committees, departments of human resources and social security, industry and information technology, science and technology, trade unions, chambers of commerce, academic societies, associations, 985 and 211 universities in major regions across the country, some corporate HR departments, the International Academy of Sciences Consortium, the World Digital Trade Alliance (WDTA) under the United Nations Science and Technology Commission, and some international institutions and QS World University Top 100 universities (MIT, University of Oxford, University of Melbourne...) in countries such as Russia, Japan, South Korea, Singapore, New Zealand, Australia, the Netherlands, Germany, the United Kingdom, France, the United States, and Canada.
The service items are as follows:
A. Recruitment and introduction of international high - level/scientific and technological innovation talents (doctors, post - doctors, academicians) (through online and offline job fairs, campus recruitment, social recruitment, online recruitment, headhunting, etc.), overseas enterprise study tours, academic exchanges, and software development.
B. Operation of Zhengxianling® (the talent types on the platform and official WeChat account are not limited).
Service - supported Regions
China, South Korea, Japan, Russia, Singapore, New Zealand, Australia, the Netherlands, Germany, France, the United Kingdom, Hungary, Italy, the United States, Canada, etc. (covering more than 100 countries and regions).
Main Service Content
Online and offline special high - level talent recruitment fairs for cities, parks, and employers; scientific and technological innovation talent - introduction activities [project solicitation, screening, roadshows... implementation, etc.]; investment promotion; academic exchange conferences; online job - hunting and recruitment; and offline services are available in the above - mentioned designated countries.
In 2024, we joined the Hubei Chushang Federation in China and the World Federation of Inventors' Associations (IFIA). We have established the grand goal of building Zhengxianling into China's first pan - international talent recruitment platform (AI - enabled language platforms and APPs in English, Korean, Japanese, French, German, etc. will be launched in due course. The International HRD (HR) Alliance is being launched simultaneously), and serving billions of users in more than 200 countries around the world in the future. As of December 31, 2024, we have received a reply from the President of the WDTA of the United Nations Science and Technology Commission, welcoming Yuntong Technology and Zhengxianling to join the WDTA of the United Nations Science and Technology Commission in 2025. From 2025, we will cooperate with the International Academy of Sciences Consortium and may participate in activities such as the FCPAE European Forum to promote international talent exchanges and cooperation, thus promoting scientific and technological innovation, driving employment, and contributing to global economic construction and promoting friendly cross - border cooperation to create a better future. This will enable us to better serve users from all over the world.
The Chinese full - name of IFIA is the World Federation of Inventors' Associations. Its headquarters are located in Geneva, Switzerland, and San Francisco, the United States. In February 2024, after being reviewed and approved by the 47th Global Executive Committee of IFIA, Shanghai Yuntong Information Technology Co., Ltd. [Zhengxianling] joined the organization. For details, please refer to the official IFIA website announcement:
https://www.ifia.com/ifia-47th-executive-committee-meeting-held-on-feb-2024/
The recruitment platform under our company will officially launch paid services on February 1, 2025. For details, please refer to:
https://mp.weixin.qq.com/s/YmOxE1snwAAvskZgwm5RxA
Currently, we are organizing online and offline special high - level talent recruitment fairs for international organizations. For details of the activities, please refer to the official WeChat account of Zhengxianling®'s International High - level Talent Recruitment Activity Schedule:
https://mp.weixin.qq.com/s/UGfNhxHRoIs1KZF7Thsfxg
Zhengxianling® is constantly recruiting a large number of overseas high - level and innovative talents globally. For details, please refer to the official WeChat account introduction:
https://mp.weixin.qq.com/s/8YaCD8xaXiDeC93a1foUKQ
For the invitation letter to establish and launch the International HRD (HR) Alliance, please refer to the official WeChat account introduction:
https://mp.weixin.qq.com/s/fdg6QB82KAJCeTi0VZVZKQ
We welcome HRs of employers from all over the world, leaders of universities and scientific research institutions, academic leaders, and talents such as young doctors, post - doctors, and academicians to contact us or register to join our platform. The talents we recruit will be preferentially recommended to work in domestic or global universities, scientific research institutions, and other units.
At the same time, we are constantly soliciting scientific and technological innovation projects from various industries globally, as well as high - level talents who meet the requirements such as Overseas Excellent Young Scientists and QM/HJ programs, and directly recommending them to various provinces and cities in China. Those who are interested are welcome to apply. Please scan the QR code below to contact us or send your resume and other materials to hr@zhengxianling.com!
Search and follow the official WeChat account: Zhengxianling to get more information.
